Customer service is the essence of our business. It extends to everything we do and distinguishes us from every other grocer in the area. From greeting customers by name, to asking “did you find everything today” at the checkout, we never forget that we are in the service business first and foremost.

We encourage you, our customers, to tell us what you want, what you like, and what you don’t. We deliver orders to your doorstep, and prepare gift baskets for shipment around the world. We cater your special functions and prepare special holiday menus year-round. Need a dozen crabcakes sent overnight to Spokane? No problem. Can’t find that great cheese you sampled on your European vacation? We can probably track it down for you. Really. Just ask, and let us amaze you.

From Baltimore City Paper:
I... gaped at deli foods I can't pronounce and brushed my hands across apothecary jars filled with gourmet herbs and candies, praying that the ambience would rub off and I'd go home and cook like one of those Iron Chefs. Carrying my items in my arms and heading to the checkout, imagine my surprise when a clerk rushed over to greet me, placed my stuff on the conveyor belt, and made sure the bagger was clear on whether I wanted paper or plastic.
The shock and awe of such effusive service, combined with all the choice goods rarely found in midtown, threw me off."
- Afefe Tyehimba