HR: Cashier
Duties and Responsibilities: Cashier
As a member of our Front End department, your friendly, dependable, and customer-focused manner comes into play as often both the first and last point of contact with customers during their visit. This is a highly visible position based in a fast-paced environment with a focus on customer satisfaction. Renowned for its superior selection and exceptional service, Eddie’s of Roland Park is an independent, family-owned grocery destination that has served the greater Baltimore community for more than 75 years.
The cashier provides outstanding customer service by greeting customers in a polite manner and working efficiently to ensure accuracy during the check-out process.
Responsibilities:
- • Initiates interaction with customers by smiling, greeting customers politely, and providing assistance as needed.
- • Ensures customer satisfaction by following through on customer requests.
- • Build and maintains relationships with our customers.
• Checks in register at the beginning of shift for accuracy; notifies the front-end manager of discrepancies.
• Assists each customer by accurately scanning items, receiving payments and making correct change and providing with a receipt.
• Unloads customer carts as required, ensuring excellent customer assistance.
• Bags groceries properly to ensure that products arrive at their destination in the condition they left the store; asks customer’s preference (i.e. plastic or paper).
• Enforces laws and regulations by checking identification when needed for tobacco and/or liquor purchases.
• Places bagged groceries in cart as needed.
• Prepares cash pickup daily or as required.
• Follows proper register close-out procedures at end of shift.
• Manages front end by cleaning, forward-facing, and/or organizing stock, wiping down register belts/fixtures.
• Re-shelves returned or not purchased items to the appropriate aisle and shelf.
• Works with the management team to help meet sales goals by working efficiently and accurately.
• Promotes upcoming events and holidays with customers by engaging in friendly conversation.
• Assists with store maintenance and product merchandising.
• Perform additional duties as assigned.
Qualifications:
- • High school diploma or equivalent.
- • Prior retail experience desirable.
- • Must have strong customer service skills.
• Must have a helpful, courteous approach to resolving customer complaints.
• Ability to work a flexible schedule that includes nights, weekends and holidays is required.
• Ability to share workspace and work as a team player in a fast-paced environment, multi-task, pay attention to detail and meet deadlines.
• Ability to maintain and stick to a schedule and report on time.
• Must be a results-oriented professional with excellent verbal/written communication skills using diplomacy and discretion.
• Proficient in basic math and computer skills.
• Must be capable of handling cash and other payments accurately.
• Proficient with point-of-sales systems/registers.
• Ability to follow store procedures regarding coupons and gift cards.
• Must be a results-oriented professional with excellent verbal/written communication skills using diplomacy and discretion.
• Must comply with the Company’s dress code.
• Perform all other duties as assigned.
We are an Equal Opportunity Employer and fully subscribe to the principles of Equal Employment Opportunity. Applicants and/or employees are considered for hire, promotion, training opportunities, and work assignments, without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability.
Questions? Call our Human Resources department at 410-372-2842 to learn more about working at Eddie's of Roland Park.